Complaints and Dispute Resolution Process
We are committed to meeting and exceeding our clients’ expectations whenever possible and would like to know if your expectations have not been met. You are entitled to make a complaint about any aspect of your relationship with us including the conduct of our agents, authorised representatives and service suppliers.
We will attempt in good faith to resolve any complaint/dispute in a fair, transparent and timely manner.
We have a detailed complaints handling and dispute resolution process in place as outlined in our brochures.
99 Bathurst Street
Sydney NSW 2000
T: 02 9307 6600
ABN 68 169 336 252
AR 459 637
Steadfast Group Limited, ABN 98 073 659 677 (SGL) has a shareholding in our agency. Some of the brokers we deal with may be SGL subsidiaries or associates. We have access to shared services from SGL. These include (but are not exclusive to): model operating procedures, manuals, legal, technical, HR, compliance, sum insured and product comparison tools; insurance cover placement and claims support; group insurance arrangements; and group purchasing arrangements. These services are funded by SGL, subsidised by SGL or SGL receives a fee for them.